RowHero disconnected from the PM5 in the middle of my workout. What happened?

Here are a couple of things to check to ensure that RowHero collects all the data you want it to.


  1. Minimize the number of other Bluetooth connections you have. RowHero records a lot of information related to your workouts, so the connection can be data-intensive, especially during higher stroke-rate pieces. If you find that RowHero has a tendency to disconnect from the rowing machine in the middle of your workout, check if you are also using Bluetooth for other operations, like listening to music or video through wireless headphones. You may find that disconnecting these devices resolves the problem.

  2. Keep the screen on and RowHero active during the workout. Apps in the background have a higher tendency to be disconnected


If you consistently encounter issues with particular phones or rowing machines, please contact support@rowhero.com for more help.


I am using Android. Why is RowHero asking for my location?

Android users on Android 5.0+ must have location services enabled in order to connect to a Concept2 PM5. This is a requirement from Google for any app connecting to a Bluetooth Low Energy (BLE) device, like the Concept2. Rest assured that RowHero does not collect or use your location at all. We recommend setting your permission level to “Allow only while using this app.”


More information about BLE location permissions can be found on Android's developer site here.


To enable location services, go to Settings >> Apps >> RowHero and enable location.